Option B — SMS / USSD activation (provider-specific)
Accept the terms and conditions, then tap to finalize activation and pairing. 4. Method 3: Call Center Activation
: This is often due to an antenna or dish issue. First, check that all cable connections are tight. For DTT, ensure your antenna is positioned for the best reception. For DTH, verify your satellite dish is correctly aligned. Also, leave the decoder on one channel for up to 15 minutes to receive the automatic activation signal. If this doesn't work, call customer service to have them resend the activation signal.
Dial on your mobile phone (available on Airtel, MTN, and ZAMTEL). Select the option for TopStar or Pay/Manage Account . Enter your Smart Card Number when prompted. Select Activate Decoder or Refresh .
Follow the remaining on-screen prompts to confirm. Keep your decoder turned on during this process; activation typically takes 5 to 15 minutes. Method B: Activation via Mobile Money Apps
Yes. You can upgrade or downgrade your bouquet at any time by making a payment for the new package and then contacting customer care to ensure your decoder reflects the change.
Provide the (usually found on a barcode sticker beneath or behind the hardware). Enter your Customer Mobile Number .
Option B — SMS / USSD activation (provider-specific)
Accept the terms and conditions, then tap to finalize activation and pairing. 4. Method 3: Call Center Activation
: This is often due to an antenna or dish issue. First, check that all cable connections are tight. For DTT, ensure your antenna is positioned for the best reception. For DTH, verify your satellite dish is correctly aligned. Also, leave the decoder on one channel for up to 15 minutes to receive the automatic activation signal. If this doesn't work, call customer service to have them resend the activation signal.
Dial on your mobile phone (available on Airtel, MTN, and ZAMTEL). Select the option for TopStar or Pay/Manage Account . Enter your Smart Card Number when prompted. Select Activate Decoder or Refresh .
Follow the remaining on-screen prompts to confirm. Keep your decoder turned on during this process; activation typically takes 5 to 15 minutes. Method B: Activation via Mobile Money Apps
Yes. You can upgrade or downgrade your bouquet at any time by making a payment for the new package and then contacting customer care to ensure your decoder reflects the change.
Provide the (usually found on a barcode sticker beneath or behind the hardware). Enter your Customer Mobile Number .