đź“… Without a license key, the WebAPI service works for 60 days. Contact SecuGen representatives for pricing and licensing information.
For developer-specific code examples, refer to the official SecuGen SDK documentation or contact SecuGen technical support with your device model and SDK version.
Which is appearing on your screen? What portal or application are you trying to log into?
If a device is not automatically registered by its software, users must manually enroll it through the manufacturer's portal. Locate the Serial Number : Find the serial number on the base or rear of the Hamster Pro 20 Fill the Registration Form : Visit the SecuGen India RD Registration Page secugen device registration
SecuGen device registration—particularly for the Hamster Pro 20 Go to product viewer dialog for this item.
Once installed, the device should initialize automatically when the RD Service starts. Automatic Registration
: Verify the driver matches your specific Windows version (e.g., Windows 10 vs. Server 2012). Port Power đź“… Without a license key, the WebAPI service
Avoid tightly wrapping the USB cable around the device body, as this can cause internal wiring damage over time.
Do not use generic Windows Plug-and-Play drivers. They will recognize the device as "Unknown USB Device" or fail to capture images.
Your computer cannot communicate with the device without the proper drivers. Which is appearing on your screen
If your SecuGen device is not detected, first verify that it is properly connected to a USB port. If connected through a USB hub, test a direct connection to eliminate hub-related issues. Use the SecuGen device diagnostic tool (sgdxr.exe) to test device initialization. After reconnecting the device, click the Refresh button to rescan for available devices.
On Android, use the RD Service application "Init" functionality to initialize the RD Service. This requires internet access. Troubleshooting & Important Notes
