If you find yourself locked out or hitting errors on the platform, utilize these quick fixes: Forgotten Password

Submit the credentials to enter your personal tenant dashboard. 3. Password Recovery

| Issue | Likely Fix | | :--- | :--- | | | Use the "Forgot Password" link. Check that Caps Lock is off. | | Account locked | Too many failed attempts. Wait 15 minutes or contact IT support. | | Browser issues | Clear your cache and cookies, or try a different browser (Chrome, Edge, Firefox). | | Portal down for maintenance | Try again in 30 minutes. Check with colleagues to see if they are affected. | | "Access Denied" message | Your account may lack permissions. Contact your system administrator. |

If your organization uses MFA (e.g., Microsoft Authenticator, Google Authenticator, or SMS code), you will need to enter the verification code after your password.

If you are having trouble accessing the VSSW Portal, try these steps:

Usually within 24–48 hours after HR completes your onboarding. If you haven’t received an email, check with your direct supervisor. Never share temporary passwords with anyone, not even IT.

Whether you are a new hire trying to set up your account or a current employee experiencing technical difficulties, this comprehensive guide provides everything you need to know to navigate the VSSW login system securely and efficiently. What is the VSSW Portal?