The tool will automatically reset the username to and the password to admin .
Follow these exact steps to safely reset your admin credentials using the local utility: Step 1: Open an Elevated Command Prompt Click the on your SEPM server. Type cmd into the search bar. Right-click Command Prompt and select Run as administrator . Step 2: Navigate to the Tools Directory
Open the SEPM logon console and click to trigger a reset attempt.
This guide explains how to use the built-in, secure password recovery features of or rebuild the script manually from legitimate source materials if your environment is entirely isolated. The tool will automatically reset the username to
The administrator can request a temporary password only once per minute to prevent abuse 1.2.2. Alternative: Resetting via Database Management (Advanced)
How to Safely Reset Your Symantec Endpoint Protection Manager (SEPM) 14 Admin Password
: Open the logon screen on the management server. Right-click Command Prompt and select Run as administrator
You don’t typically need to download resetpass.bat from a third-party site. It should already be on your management server:
On the management server, navigate to to load the logon screen. Click the Forgot your password? link. In the dialog box, enter the username for the account you wish to reset. Click Temporary Password . The system sends an email to the registered administrator containing a unique link to activate a temporary password. The administrator must use this link, log in immediately, and change their password.
does not use the resetpass.bat utility anymore, as it was permanently deprecated and removed from the software package by Symantec (now Broadcom) starting with version 12.1 RU2. The administrator can request a temporary password only
Method 2: Recovering the Reset Link on Offline or Isolated Servers
Which are you running (e.g., RU1, RU2, 14.3)?
Thankfully, Broadcom (the current owner of Symantec) and legacy developers included a lifeline. It is a tiny, command-line batch file called . The best part? It is completely free , works with SEPM 14 , and can save your career.