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If the issue is highly technical (e.g., a server error or a specific game bug), the live chat agent may escalate the ticket to the technical department. If this happens, they will provide you with a ticket number and follow up via email once the bug is fixed.

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Assisting with website or app performance issues. If the issue is highly technical (e

To minimize your waiting time and get the right answer on the first try, follow these expert strategies.

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: State your exact issue immediately (e.g., "My deposit via OVO from 10 minutes ago is not showing") rather than just saying "Hello."