The batteries in physical keys are unique and cannot be replaced by the user. You must order a whole new device.
One exclusive detail most articles miss is the . HSBC does not give away hardware for free.
You can order a replacement by starting a chat in online banking or calling their customer service line.
| Tier | Target User | Primary Factor | Secondary Factor | |------|-------------|----------------|------------------| | | Retail (digital) | Smartphone biometrics (FIDO2) | Device binding + PIN | | B | Corporate / High net worth | Hardware security key (YubiKey) | FIDO2 + geolocation | | C | Offline / Backup | Card-based OTP (no battery) | EMV chip + dynamic CVV | hsbc replacement secure key exclusive
HSBC has systematically phased out physical tokens worldwide. Relying on physical hardware can lock you out of your money unexpectedly when the internal battery dies or the screen stops functioning. Key Benefits of the Digital Migration
You no longer need to carry a separate plastic device. Your smartphone becomes your security tool for logging in, transferring money, and updating personal information. How to Replace Your HSBC Secure Key
Published: May 2026
8,000 tons CO2 reduction, improved Net Promoter Score (estimated +12 points), compliance with future EU Digital Identity Wallet.
As part of our ongoing commitment to keeping your accounts safe, we are issuing an for eligible HSBC customers.
: You can generally only have one active Secure Key (either physical or digital) tied to your primary digital banking profile at any given time. The batteries in physical keys are unique and
: Once your replacement device arrives and is fully activated, cut up or recycle your old physical key safely at a local electronics recycling center.
Yes, the Digital Secure Key in the HSBC App can generate security codes offline, similar to a physical device.
Activating the Digital Secure Key is a straightforward process. The exact steps may vary slightly depending on your region and whether you already use the HSBC mobile banking app, but the general process is as follows: HSBC does not give away hardware for free
: The key screen displays "LOCK PIN" after multiple failed entry attempts. Option 1: Upgrading to the Digital Secure Key (Recommended) Secure Key FAQs | Ways to Bank - HSBC Expat